store policy

production time

lead time for custom work is generally 8-12 weeks.

returns

due to the nature of small-scale production, returns and exchanges are not possible.

if there is any error or damage to the piece you have ordered, I am happy to fix it! if I am responsible for a mistake in sizing or form, the fix will be free of charge. if there were incorrect measurements given for a custom order, and the piece was made correctly to the measurements provided, then there is a $50/hr repair fee.

shipping / lost items

when your order is shipped, you will receive a tracking number via email. at check out there is an option to pay for shipping insurance to cover any loss or damages during shipment. all items exceeding $300 in value have insurance included in shipping cost.

I am not responsible for lost packages.

please note: for large pieces of custom furniture, shipping and delivery options will be discussed with customer upon ordering. cost and method vary depending on location.

for locals

if you live near durham or asheville, NC, please contact me at info@pattersonosullivan.com for local pickup options.